FAQ

1 - What is the store's return policy?

Our return policy allows you to return unused products within 20 days from the date of purchase, as long as they are accompanied by the packaged product and have no marks of use.

2 -Do you offer free delivery or shipping service?

Yes, we provide free shipping to the following places: All Europe, Canada, USA, Australia and New Zealand

3 - How do I track the status of my order?

You can track the status of your order through our website using the tracking number provided by email after purchase.

4 -What is the delivery time?

Our FREE delivery time is 10 to 20 business days.

5 - How can I make an exchange?

All exchanges or other similar situations should be dealt with via email at - customer@bestibaby.com, reminding the product that they cannot have signs of use.

6- What are the opening hours?

Monday to Friday from 9am to 7pm

Saturday from 9am to 4pm

7 - When do I receive my tracking number?

As soon as your order is placed, you will receive a tracking number in your email or on your Whatsapp.

8- Is it possible for an order to be delayed?

Yes, as we work with partners in some parts of the world, unforeseen events can happen that we can't control.